FAQ

FAQ – Signed by Forever

Welcome to Signed by Forever! Below, we’ve answered some of the most common questions our customers have about our custom products and services.

1. How long does shipping take?

At Signed by Forever, all of our items are made to order to ensure every product is carefully crafted and designed to perfection. This means that production begins once you upload your custom design.

  • Production Time: Typically 5-7 business days.
  • Shipping Time: Usually 7-10 business days, depending on your location.

Please note that during peak times (like Valentine’s Day or the holiday season), processing and shipping may take slightly longer, so we recommend placing orders early to ensure timely delivery.

2. Can I return or exchange my product?

Because our products are personalized using the photos and designs you provide, returns and exchanges are not available. Once your item is created, it becomes unique to you and cannot be resold or reused.

However, we are committed to your satisfaction. If there is an issue with your order (e.g., damage during shipping, printing error, etc.), please contact us at [insert customer service email] within 7 days of receiving your product. We will work to resolve the issue as quickly as possible!

3. Do you offer previews of my design before production?

Yes! After uploading your photo or design, our team ensures it fits the selected product perfectly. While we don’t send previews for every order, you can rest assured we carefully review all files to ensure a high-quality result. If you have specific concerns or requests, feel free to contact us before placing your order.

4. What happens if I upload the wrong photo?

If you realize you’ve uploaded the wrong photo, please contact us immediately at [insert customer service email] with your order number. If production hasn’t started, we can update the photo for you. Once production begins, changes cannot be made, so we encourage double-checking before submitting your order.

5. What kind of files do you accept for uploads?

We recommend uploading high-resolution photos (JPEG or PNG) to ensure the best print quality. Low-resolution images may result in a less detailed final product, so please select a clear, sharp photo.

6. Can I customize multiple items at once?

Absolutely! Many of our customers love ordering multiple products at once—whether it’s a luxury matte canvas, custom mugs, or a plush blanket—to create matching sets or thoughtful gift bundles. Simply upload your design for each item during checkout!

7. Do you offer discounts for large orders?

Yes! We offer wholesale pricing for bulk orders, which is perfect for events, corporate gifts, or large family orders. Please contact us directly at [insert email] for more information and to discuss your needs.

8. How do I care for my custom canvas or blanket?

  • Canvas: Dust gently with a soft, dry cloth. Avoid direct sunlight and moisture to preserve the print quality.
  • Plush Blanket: Machine wash cold on a gentle cycle. Tumble dry low or hang to dry.

9. Why are all items made to order?

At Signed by Forever, we believe in sustainability and avoiding unnecessary waste. By creating each product upon order, we ensure we only produce what is needed, preventing overstocking and ensuring your design is as personal and perfect as possible.

If you have any other questions, don’t hesitate to reach out! We’re here to help and excited to help you create something truly special.

Email us at: Support@signedbyforever.com
Happy Shopping!
- The Signed by Forever Team